CSSI Staff Post - April 29, 2020
Strategic partnership: Probably one of the most overused—and misused—phrases in our industry, or in any industry for that matter. To understand what makes a true strategic partnership, you have to break it down.
Strategic
Are you talking about your strategy or the strategy of your customer or supplier? Just selling or buying a high volume of a product does not make for a strategic relationship. For a relationship to be truly strategic, you must fully understand your trading partner’s strategic goals, and it is equally important that they understand yours.
Let’s face it, we are all in business to make money. Finding a fit that benefits both companies’ results is key to any strategic relationship.
Partnership
What defines a good partnership of any kind? First, it is a long-term relationship built on trust and understanding—a commitment to riding out the ups and downs together. A strategic partnership between a supplier and a customer must be more than a one-and-done proposition.
And for the (strategic) partnership to thrive, it is critical that both parties are on the same page. But what does that mean?
Requirements of a True Strategic Partnership
- Defined Individual and Mutual Value – The relationship is not one-sided; rather, both sides of the partnership have strengths that can be leveraged for the benefit of the partnership.
- A Shared Vision and Principles – Identify and understand what will set both sides up for success.
- Time and Effort – Strategic partnerships do not come easy. They require a substantial investment in time and resources to build and maintain.
- Consistent Communication – Sharing expertise, best practices and research/insights can only strengthen the effectiveness of the partnership.
Knowing that strategic partnerships require a significant amount of time and resources, organizations must determine how many relationships they can effectively and genuinely manage without compromising results.
How many customer/supplier partnerships does your organization consider to be truly strategic? If you need more than two hands to count them, you probably have too many. The list should be intentionally small. Trying to focus on too many strategic relationships can tax your resources and diminish the effectiveness of the partnerships that are critical to your business, namely those that deliver meaningful ROI. Identifying those long-term relationships requires careful consideration and alignment with the senior levels in your organization. These partnerships should be core elements in your company’s broader strategy.
In closing, let it be said: Strategic partnerships will never go out of style—they are the backbone of creating a successful business. True strategic partnerships are designed to deliver results not only in the present, but also in the years ahead.