CSSI Staff Post – December 14th, 2020
When my Grandmother, Betty Axleroad, reflected on why in the 1940s she entered foodservice and proceeded to build a successful catering business, her answer was simple: “It will always be a safe and reliable business because people will always need to eat.” How right she was. How surprised she would have been, as all of us were, that a pandemic was going to come along and upend our beloved industry. But she was an optimist, and I’d like to share with you why I am as well.
All of us have been tested this year in so many ways. And wow, we have risen to the challenge. Foodservice has always favored the bold, the spirited entrepreneurs, the people who find a way to get stuff done. That’s what we all did, collectively, this year. I’m so proud of the many teams that I’m lucky enough to work with — both at our company and with all of our industry partners, be they manufacturers, operators, or other industry participants. I am inspired every day by the creativity, the adaptability, the nimbleness, and the sheer force of will to succeed that I witnessed over and over again. As a community, we drew together and kept pressing forward. Happily, we now can see the light at the end of the tunnel. Vaccines and effective therapeutics are days away. My hope, and expectation, is that springtime will bring a rebirth of our industry, changed but strengthened from the fire that we have walked through.
In a matter of months, patrons will feel safe returning to their old haunts, the favorite neighborhood restaurant or watering hole, their familiar national chain for that comfortable, casual family dinner. And so on. When we experience this surge in pent-up demand for restaurant experiences, we will see the wheels of our industry suddenly freed from the mire that has been holding us back. I plan to dine out every night of the week as my way of celebrating.
As we look forward to our brighter future together in 2021 and beyond, I want to take a moment to express my gratitude to all of you. Without your partnership, loyalty, collaborative spirit, and willingness to help each other get through this together, we wouldn’t be where we are today: poised to embrace a new day in foodservice with rejuvenated energy and spirit to grow and win together. Until then, please have a safe and wonderful holiday season, and remember: Our best is yet to come.